Google I/O 2012 - Cloud Support

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Robert Pufky, Zach Szafran, James Meador
Google's Support Organization migrated applications from traditional web stacks to a cloud platform. See a real-world case study on one team's successful effort to move to the cloud, and their experiences from it. This includes providing crowdsourced real-time information for technicians, maintenance cost reductions, syncing data for corporate-wide usage and general tips and tricks we've learned along the way.
For all I/O 2012 sessions, go to /
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