Employees first, customers second | Vineet Nayar | TEDxAix

"Millions of employees walk through our organizations every day not just to get paid but to be inspired by the vision we have for them", says Vineet Nayar, former CEO of HCL Technologies and author of Harvard Business Press bestseller "Employees First, Customers Second" (EFCS) giving a compelling account of how this idea channelized the energy and passion of 100,000 employees to increase HCL's revenues and market cap over six times!
In this must watch 18 minute video Vineet shares at least 8 simple ideas that can do wonders to your Employee Engagement scores and ensure happiness, passion and growth. Not surprisingly Vineet's EFCS philosophy and its execution at HCLT has been described as the "world's most modern management" by Fortune and got him a place in the magazine's first ever Fortune Global Dream-team alongside stalwarts like Steve Jobs.
Vineet Nayar is the former CEO of HCL Technologies, founder of the Sampark Foundation and author of a book that is considered as a revolution in management, Employees First, Customers Second. He not only states simple philosophical principles but also applies them successfully: his company has succeeded the challenge of tripling its turnover ($4.2 billions today). Vineet Nayar has been elected best employer in Asia. His very simple idea of « management by trust » through challenging conventional management practices, was described by the American Fortune magazine as “the most modern management in the world”.He later created his charitable organization Sampark (“to be in contact” in Hindi), focused on the training of teachers. He is thus considered as the man who is resolving India’s problems. Indeed, in a country where tens of millions of children are dropping out of school, Vineet Nayar explains that he wants to “have an impact on millions of lives”.
This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at